Privacy Policy
Privacy Policy
Last updated: 28 July 2026
Europex Equipment Ltd (“Europex”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information, purchase products or otherwise interact with us.
We process personal data in accordance with applicable UK data protection and privacy legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended.
1. Who we are
Europex Equipment Ltd is the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details provided at the end of this policy.
2. Information we may collect
Depending on how you interact with us, we may collect and process information including:
Your name and contact details, such as email address, telephone number and business address.
Information you provide when making an enquiry, requesting a quotation or contacting us.
Information relating to orders, purchases, deliveries, payments and customer accounts.
Information you provide when subscribing to marketing communications.
Records of correspondence and communications between you and Europex.
Technical information about your visit to our website, including IP address, browser type, device information, operating system and information about how you use our website.
Information collected through cookies and similar technologies, where applicable.
We do not intentionally collect sensitive personal data unless there is a specific lawful reason for doing so.
3. How we collect information
We may collect information:
Directly from you when you contact us, submit an enquiry or request a quotation.
When you purchase or enquire about our products or services.
When you communicate with our employees or representatives.
Automatically when you use our website, including through cookies and similar technologies.
From third parties where this is lawful and appropriate, such as service providers or publicly available business information.
4. How we use your personal data
We may use your personal data where necessary to:
Respond to enquiries and requests.
Provide quotations, products and services.
Process and fulfil orders.
Manage our relationship with customers and suppliers.
Process payments and maintain business records.
Provide customer support.
Communicate with you about products or services you have requested.
Improve our website, products and services.
Maintain the security and functionality of our website and systems.
Detect and prevent fraud, misuse and other unlawful activity.
Comply with legal, regulatory and accounting obligations.
Send relevant marketing communications where we have a lawful basis to do so.
We will only use your personal data where we have a lawful basis under applicable data protection legislation.
5. Lawful basis for processing
Depending on the circumstances, we may process your personal data under one or more of the following lawful bases:
Contract – where processing is necessary to enter into or perform a contract with you, such as processing an order.
Legal obligation – where processing is necessary for us to comply with a legal or regulatory requirement.
Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include managing customer relationships, improving our services, protecting our business and systems, and certain business-to-business marketing activities.
Consent – where you have given us clear consent to use your personal data for a specific purpose. You may withdraw consent at any time.
Where we rely on legitimate interests, we will consider the impact on your rights and ensure that the processing is necessary and proportionate.
6. Marketing communications
We may contact existing customers about products and services that are similar to those they have previously purchased or discussed with us, where permitted by law.
We may also send marketing communications where you have provided valid consent.
We will comply with the applicable requirements of the Privacy and Electronic Communications Regulations 2003 (PECR). For individuals, electronic marketing generally requires consent unless the applicable “soft opt-in” conditions are met. Different rules can apply to corporate business contacts.
Every marketing communication will provide an appropriate opportunity to opt out or unsubscribe.
You may object to direct marketing at any time, and we will stop processing your personal data for direct marketing purposes when you object.
7. Cookies and similar technologies
Our website may use cookies and similar technologies to operate correctly, improve functionality, understand website usage and, where applicable, support analytics or marketing.
Where consent is required, we will ask for your consent before placing or accessing non-essential cookies or similar technologies on your device.
You can manage your cookie preferences through our website's cookie settings and can also adjust your browser settings.
Some cookies may be necessary for the website to function and may therefore be used without consent where permitted by law.
8. Who we share your information with
We may share personal data where necessary and lawful with trusted third parties who help us operate our business, including:
IT, website hosting and technology providers.
Payment and financial service providers.
Delivery and logistics providers.
Professional advisers, such as accountants, auditors, insurers and legal advisers.
Service providers who process data on our behalf.
Relevant authorities or organisations where we are legally required to do so.
We only share personal data where there is a lawful basis for doing so and, where appropriate, we require third-party service providers to protect the information and only process it for authorised purposes.
We do not sell your personal data.
9. International transfers
Some of our service providers or business partners may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we will ensure that the transfer is made in accordance with applicable UK data protection legislation and that appropriate safeguards are in place where required.
These safeguards may include an adequacy regulation or appropriate contractual or other safeguards recognised under UK data protection law.
10. How long we keep your information
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, contractual and regulatory requirements.
Different types of information may therefore be retained for different periods.
When personal data is no longer required, we will securely delete it or anonymise it where appropriate.
11. How we protect your information
We take appropriate technical and organisational measures to protect personal data against accidental loss, misuse, unauthorised access, alteration or disclosure.
Where appropriate, information transmitted through our website may be protected using encryption and other security measures.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. Your data protection rights
Subject to applicable legal conditions and exemptions, you may have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure of your personal data in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain processing, including direct marketing.
Request data portability where applicable.
Withdraw consent where we rely on consent to process your information.
Object to processing based on legitimate interests, subject to applicable legal requirements.
You have an absolute right to object to the use of your personal data for direct marketing.
13. Subject Access Requests
You have the right to request a copy of the personal information we hold about you.
You can make a Subject Access Request (SAR) verbally or in writing.
We will normally respond without undue delay and within one month of receiving your request and any information reasonably required to verify your identity.
In most circumstances, we will not charge a fee for dealing with a Subject Access Request. A reasonable fee may be charged in limited circumstances permitted by law, such as where a request is manifestly unfounded or excessive, or where additional copies are requested.
Under the current rules, we may ask for clarification where necessary to identify the information requested. Where applicable, the statutory response period may be paused while we await that clarification.
14. Complaints
If you have concerns about how we have handled your personal data, please contact us first so that we have an opportunity to investigate and resolve your concerns.
We will handle data protection complaints in accordance with our legal obligations and provide information about the outcome.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal data has been handled unlawfully.
You can find information about the ICO and how to make a complaint through its website.
15. Third-party websites
Our website may contain links to third-party websites, products or services.
Those websites operate independently from Europex and have their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legislation.
The latest version will always be published on our website, with the date of the most recent update shown at the top of the policy.
17. Contact us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or want to make a privacy complaint, please contact:
Europex Equipment Ltd
49 The Green, Ossett, West Yorkshire, WF59NZ
Email: marketing@europex.co.uk
Telephone: +441924263007